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Help & Contact

Please select the subject below and click for more information.

How do I search for a product?

At the top of the website, you will see a box at the right hand side that says "ENTER SEARCH...".

After inputting the word or phrase that you wish to search for, you can either press the "Enter" button on your keyboard or the magnifying glass to the right of the search box to start the search. 

How do I use my Lindy Bop gift card?

If you have received a Lindy Bop gift card, you must redeem this at checkout in the Discount Code box. This can be found on the basket page. This will add your gift card balance to your Lindy bop e-wallet.

Please note at this time e-wallet funds can only be used when you complete your order with a credit or debit card, not with Paypal.

To complete your order using your redeemed gift card, proceed through checkout using the Pay with Card option. Your e-wallet funds will be confirmed on the Payment page.

How do I use my e-wallet/Lindy Bop credit?

To use your e-wallet/Lindy Bop credit, all you need to ensure is that you choose to pay by credit or debit card throughout the checkout process, as credit cannot be redeemed through any of the other payment methods.

If you used a non-card payment for a previous order you received credit for, don’t worry! The credit is available as long as you choose to pay by card next time.

Also, you do not need to create an account with us in order to receive or use your e-wallet/Lindy Bop credit.

Do you have a catalogue I can buy from?

We do not have a physical catalogue but all of our products can be found on the Lindy Bop website (, where you can see detailed product images and a size chart for each item.

Do I need to create an account to shop with you?

No, you don't need to create an account to place an order with us. Although there are plenty of benefits to creating an account as you will be able to view all of your previous orders and your address will be remembered, saving you time during checkout process for any future orders.

If you are a wholesale customer, you will need to have an approved wholesale account to start trading with us. You can find more information on the Wholesale page just by clicking on the "Wholesale Vintage" button at the bottom of this page.

Size guides/care instructions

A size guide can be found for every product on each item page. Once you are on the product page, you will see a "Size Guide" button to the right-hand side of the "Select Size" drop down menu. Once you have clicked on the "Size Guide" button, a box will open with a size chart for that specific item.

For product care instructions, you will find a care instruction label on the inside of each item when you receive them.

How do I pay for my order?

Once you have added the items that you wish to purchase to your basket, you will then be able to proceed to the checkout. 

Once you have started the checkout process, you will be able to select from one of our following payment options:

  • Sage Pay - for card payments (including American Express)
  • PayPal - for customers who wish to pay using their PayPal account
  • Amazon - for customers who wish to pay using their Amazon account
  • Gift Cards - If you have a Gift Card, you are able to use this as a payment method

How can I join the newsletter?

Joining the Lindy Bop newsletter means you will get the latest update on new styles and also receive newsletter exclusive deals and discounts!

You can join the newsletter during the checkout stage of ordering or a subscription box can be found at the bottom of every page.

When will I be charged?

You should be charged immediately after you have placed your order but it can sometimes take a few working days for the transaction to appear on your statement; depending on your card provider and the payment option selected on our checkout.

What currencies can I use?

The currency shown on our website is automatically set to Pound Sterling (GBP) but if you pay for your order with PayPal, the total order amount can be converted to a currency of your choice.

You can also change the currency set on our website by clicking on the flag icon at the very top of the page and see the price of products in Euros (EUR), US Dollars (USD) and Australian Dollars (AUD).

The item I want is out of stock, what should I do?

Not to worry, on each item page there is a button labelled "Add To Wishlist" which can be found underneath the "Product Details" section. If you click on the "Add To Wishlist" button, you will be able to receive an email from us to let you know when the item is available again.

You can also do this for a specific size of an item.

I saw a product on a celebrity...can I buy it?

Yes, all of our dresses can be found on the Lindy Bop website. If you're unsure of which dress you saw, you can always contact our customer support team who will happily help you find that perfect outfit!

You can contact our customer service team by going to the Contact Us page.

First Order Promotional Terms and Conditions

Receive 10% off your first order with Lindy Bop. The 10% discount will be applied automatically to your first order.

The offer will be applied to your order once you create an account at checkout.

This discount is valid on your entire order, both full priced and sale items.

Shipping charges are excluded from the discount. You may still receive Free UK Shipping through our order over £85 offer, however your order must total £85 after the discount is applied.

You will be able to see this discount at checkout before you complete your payment. Please note it will not show on your basket before you create your account. If you choose Paypal Express checkout, the discount will show on your basket when you return to the Lindy Bop site, after completing your Paypal details.

Customers who have previously ordered are not eligible for this offer. If you are an existing customer, we recommend signing up to our email newsletter for exclusive offers.

This offer cannot be applied retrospectively to orders already placed, and may be withdrawn without notice.

This offer is currently only available on our site.

What is your returns policy?

You can view our full returns policy on our "Returns Details" page, which can be found at the bottom of this page. 

How long do I have to return an item?

To receive a refund, you have 14 days from the date on which the goods were delivered.

If the goods are sent back after the 14 days, we will issue Lindy Bop credit for the returned items instead.

How do I return an item for a refund?

If you would like to return an item that you ordered, please complete the returns form that you will have received with it and send the parcel back.

How long will it take for my return to be processed?

Please allow 5 working days from when we receive the item to process the return.

What do I do if an item that I have ordered is damaged upon delivery?

If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you.


If you return a faulty item without any prior contact in regards to the fault, the return request cannot be accepted and the item will returned to you (the buyer) immediately. 

How do I return an item for an exchange?

If you would like an exchange, please let us know on the returns form that will be included inside your parcel.

Once we receive your returned exchange, you will then be given Lindy Bop credit that covers the cost of your returned items and postage for the exchange to be sent to your address. This means you can order your exchange easily online at no extra cost.

How do I use my e-wallet/Lindy Bop credit?

To use your e-wallet/Lindy Bop credit, all you need to ensure is that you choose to pay by credit or debit card throughout the checkout process, as credit cannot be redeemed through any of the other payment methods.

If you used a non-card payment for a previous order you received credit for, don’t worry! The credit is available as long as you choose to pay by card next time.

Also, you do not need to create an account with us in order to receive or use your e-wallet/Lindy Bop credit.

Can I change my mind about an exchange?

If you have returned an item for an exchange, this will be added to your Lindy Bop account as credit.  If you cannot find a suitable replacement, then you have 28 days to request this credit to be refunded to your original payment method (i.e. debit/credit card or Paypal).

Unfortunately, after this allotted time, we will be unable to refund back to your original payment method.  

Please note this does not apply to orders which are returned late, outside of our 14 day return policy.

What should I do if my payment won't go through?

If your card payment has been declined and you have made sure the card information is correct, please contact your bank directly as there might be a problem with your card. If they are unable to help, you can always Contact Us and our friendly customer service team will do everything they can to assist you.

What do I do if there is a problem with the site?

If you are unable to access parts of the website or if you are getting error messages, you can contact us and we will try to solve the problem as soon as possible. Before doing so, please try using a different web browser or device, as it is possible an error is occurring in the initial program or device.

Can I place a telephone order?

We are not able to take payments over the phone as we do not have the equipment to do so; but our website has been designed to offer you maximum security and you can pay by debit/credit cards, Amex, PayPal and Amazon.

Can I change my order?

Unfortunately, once your order has been placed, it is immediately sent to the warehouse and generally changes cannot be made. If there is a mistake and you have not received our “Order Dispatched” email, we advise you to call us as soon as possible. In this case we can only offer to cancel the complete order and either refund or credit you so that you can re-order on our website.

If you have ordered the wrong item and it has been dispatched, we would ask you to make another order and send the incorrect item back to us within the 14 days that the unwanted package has been delivered.

My order has not arrived, where is it?

If your order has not reached you within the estimated delivery period, it could be for the following reasons:


• The carrier has experienced a delay. In which case you can Contact Us for an up to date tracking number; if you selected a traceable service on the checkout

• The delivery company has tried to deliver and has left you a calling card

• Your parcel has been left with a neighbour

• Your parcel has been left in a safe place (normally specified on an attempted delivery card)


If none of these apply or you still can't find your parcel, our Customer Service Team is here to help. You can contact us by clicking here.

How long will my email take to answer?

We aim to respond to your email within 48 hours, although we do ask for patience and understanding during sale periods (such as Christmas and Black Friday) as contact may take just a little longer than usual. We become incredibly busy then but we will definitely get to your email.

When is customer service available?

Our office is open from 8am – 5pm, Monday to Friday, so our team are available for phone calls during those hours. If you need to contact us over the weekend, we advise that you either send an email to us via the “Contact Us” page or call us on Monday.

Which Debenhams stores can I find Lindy Bop in?

Launching 20th March - In store now


Launching 27th March

  • HULL