Lindy Bop understand that sometimes items you receive may not be suitable and that you wish to return them. Please see below for full details of the process for returning items to us.
HOW TO RETURN ITEMS
Each order sent by us will contain a returns form. If you wish to return an item for a refund, please complete the returns form accordingly.
If you would like an exchange, please let us know on the returns form that will be included inside your parcel. Once we receive your returned item(s), you will then be given Lindy Bop account credit so that you can order your replacement online. The credit given will also cover the delivery cost, so that there is no extra charge to yourself when you re-order.
All returns must be sent back to us within 14 days of receipt - however, if returns are sent back over 60 days since receipt, the parcel(s) will be declined and sent back to sender.
All items must be in an unused and saleable condition. Returns that are damaged, soiled, altered or marked/scented in any way (including from deodorant or perfume) cannot be accepted and will be returned to the buyer.
Garment tags and packaging (if any) should also be included along with any other accessories that are part of the item (such as belts). Unfortunately, if any part of the item is missing or damaged, we will be unable to accept the return.
Our returns address is:
Lindy Bop (Returns)
Wortley Moor Rd
DELIVERY CHARGES AND TIMESCALES
Any returns sent back to Lindy Bop are at the buyer’s expense. We recommend you use a tracked delivery service to ensure your return reaches us.
With complete orders returned for a refund within the UK, we will refund your initial postage cost up to the cost of our cheapest delivery service (currently £3). Any charges beyond this (such as express delivery services) will not be refunded. Complete order returns from customers outside the UK will be refunded the full initial postage cost.
If only part of an order is returned, we will be unable to refund the initial postage cost.
Please allow up to 7 working days from when we receive the item to process the return. However, many returns are processed the day they arrive or the day after.
For returns outside of the EU, the customer must clearly mark on the parcel that it is a return. If you do not do this and customs fees are requested from us, the return will not be accepted.
DAMAGED OR INCORRECT ITEMS
Although we do everything possible to ensure items are sent in perfect condition, very occasionally items damaged during manufacture may slip through our stringent quality control process. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you.
If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please follow the same process and contact our customer services team as soon as possible. Depending on the circumstances we may ask you to return the item - in instances such as this we will refund your return postage costs.
We regret that if you return a faulty or incorrect item without any prior contact, the return request cannot be accepted and the item will be returned to you (the buyer) immediately.
FREE GIFT RETURNS
Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money. When returning a full order for a refund, you must include the free gift with your return.
If you do not include the free gift, we will have to deduct the value of the gift from the value of your refund. If you are returning items for an exchange (rather than a refund), you are able to keep your free gift. If you have any doubts over whether or not you need to return your free gift, please contact our customer service team.
If you have any queries in regards to the services that we offer, please don't hesitate to contact us. Our expert customer service team are available to help during weekdays, 8am – 5pm.