phone icon(+44) 0161 694 3898

We now take phone orders!   Monday-Friday 8am-5pm GMT

 

Help Desk

    • How do I search for a product?

      How do I search for a product?

      At the top of the website, you will see a box at the right hand side that says "Search Lindy Bop".

      After inputting the word or phrase that you wish to search for, you can either press the "Enter" button on your keyboard or the "Search" button to the right of the search box to view the results.

    • Do you have a catalogue I can buy from?

      Do you have a catalogue I can buy from?

      We do not have a physical catalogue but all of our products can be found on the Lindy Bop website (www.lindybop.co.uk), where you can see detailed product images and a size chart for each item.

    • I saw a celebrity wearing your product... can I buy it?

      I saw a celebrity wearing your product... can I buy it?

      Yes, all of our dresses can be found on the Lindy Bop website. If you're unsure of which dress you saw, you can always contact our customer support team who will happily help you find that perfect outfit!

      You can contact our customer service team by going to the Contact Us page.

    • Do I need to create an account to shop with you?

      Do I need to create an account to shop with you?

      No, you don't need to create an account to place an order with us. Although there are plenty of benefits to creating an account as you will be able to view all of your previous orders and your address will be remembered, saving you time during checkout process for any future orders. 

      If you are a wholesale customer, you will need to have an approved wholesale account to start trading with us. You can find more information on the Wholesale page; just by clicking on the "Wholesale Vintage" button at the bottom of this page.

    • Size guides/care instructions

      Size guides/care instructions

      A size guide can be found for every product on each item page. Once on the product page, you will see a "Size Guide" button next to the "Select Size" drop down menu. Once you have clicked on the "Size Guide" button, a box will open with a size chart for that specific item.

      For product care instructions, you will find a care instruction label on the inside of each item. 

    • How do I pay for my order?

      How do I pay for my order?

      Once you have added the items that you wish to purchase to your basket, you will then be able to proceed to the checkout. 

      Once you have started the checkout process, you will be able to select from one of our payment options:

      • Sage Pay - for card payments (including American Express)
      • PayPal - for customers who wish to pay using their PayPal account
      • Gift Cards - If you have been bought a Gift Card as a present, you are able to use this as a payment method
    • How can I join the newsletter?

      How can I join the newsletter?

      Joining the Lindy Bop newsletter means you will get the latest update on new styles and also receive newsletter exclusive deals and discounts!

      You can join the newsletter during the checkout stage of ordering or a subscription box can be found at the bottom of every page.

    • When will I be charged?

      When will I be charged?

      You should be charged immediately after you have placed your order but it can sometimes take a few working days for the transaction to appear on your statement; depending on your card provider and the payment option selected on our checkout.

    • What currencies can I use?

      What currencies can I use?

      The currency shown on our website is currently set to British Pound Stirling (GBP) but if you pay for your order with PayPal, the total order amount can be converted to a currency of your choice.

      You can also change the currency set on our website by clicking on the flag icon at the very top of the page and see the price of products in Euros (EUR) or US Dollars (USD).

    • The item I want is out of stock, what should I do?

      The item I want is out of stock, what should I do?

      Not to worry, on each item page there is a button labeled "Add To Wishlist" which can be found underneath the "Product Details" section. If you click on the "Add To Wishlist" button, you will be able to receive an automatic notification that the item is now available again as soon as the item is marked as back in stock by us.

    • What is your returns policy?

      What is your returns policy?

      You can view our full returns policy on our "Returns Details" page, which can be found at the bottom of this page. 

    • How long do I have to return an item?

      How long do I have to return an item?

      To receive a refund, you have 14 days from the date on which the goods were delivered.

      If the goods are sent back after the 14 days, we will issue Lindy Bop credit for the returned items instead.

    • How do I return an item for an exchange?

      How do I return an item for an exchange?

      If you would like an exchange, please complete the returns form that will be included inside your parcel. Once we receive your returned exchange, you will then be given a Lindy Bop account credit; so that you can order your exchange easily online.

    • How do I return an item for a refund?

      How do I return an item for a refund?

      If you would like to return an item that you ordered, please complete the returns form that you will have received with it and send the parcel back.

    • How long will it take for my return to be processed?

      How long will it take for my return to be processed?

      Please allow 7 working days from when we receive the item to process the return.

    • What do I do if an item that I have ordered is damaged upon delivery?

      What do I do if an item that I have ordered is damaged upon delivery?

      If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you.

      If you return a faulty item without any prior contact in regards to the fault, the return request cannot be accepted and the item will returned to you (the buyer) immediately. 

    • What should I do if my payment won't go through?

      What should I do if my payment won't go through?

      If your card payment has been declined and you have made sure the card information is correct, please contact your bank directly as there might be a problem with your card. If they are unable to help, you can always Contact Us and our friendly customer service team will do everything they can to assist you.

    • What do I do if there is a problem with the site?

      What do I do if there is a problem with the site?

      If you are unable to access parts of the website or if you are getting error messages, you can contact us and we will try to solve the problem as soon as possible. Before doing so, please try using a different web browser as it is possible an error is occurring in the program itself.

    • Can I place a telephone order?

      Can I place a telephone order?

      We are not able to take payments over the phone. Our website has been designed to offer you maximum security and you can pay by debit, credit cards, Amex, and PayPal.

    • Can I change my order?

      Can I change my order?

      Unfortunately, once your order has been placed, it is immediately sent to the warehouse and changes cannot be made.

      If you have ordered the wrong item, we would ask you to make another order and send the incorrect item back to us within the 14 days that the unwanted package has been delivered.

    • My order has not arrived, where is it?

      My order has not arrived, where is it?

      If your order has not reached you within the estimated delivery period, it could be for the following reasons:

      • The carrier has experienced a delay. In which case you can Contact Us for an up to date tracking number; if you selected a traceable service on the checkout

      • The delivery company has tried to deliver and has left you a calling card

      • Your parcel has been left with a neighbour

      • Your parcel has been left in a safe place (normally specified on an attempted delivery card)

      If none of these apply or you still can't find your parcel, our Customer Service Team is here to help. You can contact us by clicking here.

    • How long will my email take to answer?

      How long will my email take to answer?

      We aim to respond to your email within 48 hours.

      Although we do ask for patience and understanding during sale periods (such as Christmas and Black Friday) as contact may take just a little longer than usual. We become incredibly busy then but we will definitely get to your email.

    • Where are my previous orders?

      Where are my previous orders?

      Your old orders will not be visible in your account. However, if you need any information on an order you have placed with us on our old website, please contact customer service who will be able to provide you with any information you require. The new website will not affect your ability to return or exchange previous orders.

    • What are Lindy Bop Reward Points?

      What are Lindy Bop Reward Points?

      Rewards Points are replacing Lindy Bop credit. If you had Lindy Bop credit previously, this should have been transferred to your new account. If you believe you are missing credit, please contact customer services who will be happy to check this for you.

      Please email help@lindybophelp.com or call (+44) 0161 694 3898 between 8am - 5pm GMT.

    • How do I earn Lindy Bop Reward Points?

      How do I earn Lindy Bop reward Points?

      At present Reward Points are simply the new name for Lindy Bop credit. In the future, we will be offering more ways for customers to earn more rewards points.

    • Do I need to reset my password?

      Do I need to reset my password?

      The majority of customers should not need to reset their password. You should be able to log in with your existing email and password. Your address book and other customer information should be present in your account, but please note previous orders will not be available. You can check, and update this under the My Account section.

    • Will my Lindy Bop Gift Card still work?

      Will my Lindy Bop Gift Card still work?

      If you have a gift card previously issued by Lindy Bop, that has not been converted into Lindy Bop Credit it should still work on the new website. If you have a problem using a gift card please contact customer service who will be happy to help you with this.

      Please email help@lindybophelp.com or call (+44) 0161 694 3898 between 8am - 5pm GMT.

    • Which stores are stocking Lindy Bop?

      Which stores are stocking Lindy Bop?

      Lindy Bop is currently available at 20 Debenhams stores, across the UK and Republic of Ireland. A further 20 stores will stock Lindy Bop from Autumn 2017, however we are unable to confirm the specific stores at this time.

      UK Stores

      • BELFAST
      • CARMARTHEN
      • CHESTERFIELD
      • DUNDEE
      • EDINBURGH
      • HARROW
      • HULL
      • MANCHESTER CITY CENTRE
      • NEWCASTLE ELDON SQ
      • NORWICH
      • NOTTINGHAM
      • PRESTON
      • READING
      • SOUTHAMPTON
      • SWANSEA
      • TAUNTON
       

      Republic of Ireland Stores

      • BLANCHARDSTOWN
      • NEWBRIDGE
      • TALLAGHT
      • WATERFORD
    • Are all your dresses available at Debenhams?

      Are all your dresses available at Debenhams?

      No, Debenhams are only carrying a select range of Lindy Bop items. If you would like to check if they stock a specific item, customer service can check whether they stock this for you.

      Please email help@lindybophelp.com or call (+44) 0161 694 3898 between 8am - 5pm GMT.

    • Where do I find you in Debenhams?

      Where do I find you in Debenhams?

      Lindy Bop is located within the Fuse Fashion concession. Debenhams staff members should be able to advise you where this is within their store.

    • How do I return something I bought at Debenhams?

      How do I return something I bought at Debenhams?

      Any purchases made at Debenhams fall within Debenhams returns policy. We are not able to refund or exchange any items purchased at Debenhams store, or Debenhams online. If you have an issue with an item purchased at Debenhams, please contact Debenhams customer service directly.

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