Lindy Bop understand that sometimes items you receive might not be suitable and you may wish to return them. Please see below for full details of the process for returning items to us.
How to return items
Each order sent by us will contain a returns form. If you wish to return an item for a refund, please complete the returns form accordingly.
If you would like an exchange, please complete the returns form that will be included inside your parcel. Once we receive your returned exchange, you will then be given a Lindy Bop account credit; so that you can order your exchange easily online.
All returns must be sent back to us within 14 days of receipt. All items must be in an unused and saleable condition. Returns that are damaged, soiled, altered or marked/scented in any way (including from deodorant or perfume) unfortunately cannot be accepted and will be returned to the buyer.
Please ensure that all return postage costs have been paid in full. Any parcels with owed postage charges will not be accepted and therefore no refund or exchange will be processed.
Garment tags and packaging (if any) should also be included along with any other accessories that are part of the item (such as belts). Unfortunately if any part of the item is missing or damaged, we will be unable to accept the return.
Our returns address is:
Lindy Bop (Returns)
Wortley Mr Rd
Delivery Charges and Timescales
Any returns sent back to Lindy Bop are at the buyer’s expense. We recommend you use a tracked delivery service to ensure your return reaches us.
For complete order returns for a refund from the UK, we will refund your initial postage cost, up to the cost of our cheapest delivery service (currently £2.99). Any charges beyond this (such as for our express delivery services) will not be refunded. For returns from customers outside the UK, we will refund your full initial postage cost.
We are unfortunately unable to refund postage if only part of an order is returned. In the event of an exchange, no additional postage for the replacement item will be payable.
Please allow 7 working days from when we receive the item to process the return. Many returns will be processed the day they arrive or the day after however.
For returns from outside of the EU the customer must clearly mark on the parcel that it is a return. If you do not do this and customs fees are requested from us the return will not be accepted.
Damaged or Incorrect Items
Although we do everything possible to ensure items are sent in perfect condition, very occasionally items damaged during manufacture may slip through our stringent quality control process. If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty, so that we can resolve this issue for you. If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please follow the same process and contact our customer services team as soon as possible. Depending on the circumstances we may ask you to return the item; in instances such as this we will refund your return postage costs.
We regret that if you return a faulty or incorrect item without any prior contact, the return request cannot be accepted and the item will returned to you (the buyer) immediately.
Jewellery & Accessories
Unfortunately we cannot accept returns of earrings or hair accessories if the tamper proof packaging has been opened. This is for hygiene reasons and doesn’t affect your statutory rights.
Free Gift Returns
Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money. When returning a full order for a refund, you must include the free gift with your return. If you do not include the free gift, we'll have to deduct the value of the gift from the value of your refund. If you are returning items for an exchange (rather than a refund), you are able to keep your free gift. If you have any doubts over whether or not you need to return your free gift, please contact our customer service team.
If you have any queries in regards to the services that we offer, please don't hesitate to contact us. Our expert customer service team are available to help, Monday to Friday.
Can I request a refund of my E-Wallet?
If you have returned an item for an exchange, this will be added to your Lindy Bop account as credit. If you cannot find a suitable replacement, then you have 28 days to request this credit to be refunded. Unfortunately, after this allotted time, we will be unable to refund back to your original payment method.